Home / Occupations / IT Support Specialist
IT Support Specialist
IT Support Specialist profiles score highest on Organizing and Harmonizing. This page covers what the work involves, what the trait profile looks like, what it pays, and where the fit tends to break.
- Median pay
- $61,860per year, U.S. BLS 2025
- Entry education
- Vocational training or associate's degreetypical for the occupation
SOURCE · O*NET 15-1232.00 and U.S. Bureau of Labor Statistics. Figures are national and vary widely by state and setting.
What the work involves
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Skills rated most important
Work context
O*NET importance and frequency ratings, 0–100.
The trait profile
Where IT Support Specialist profiles sit on the eleven Haliscope traits, derived from O*NET’s published interest and work-style data.
Who it fits, and who it doesn’t
Strong signals
- High Organizing. Measures your preference for structure, detail, and systematic processes. High scorers excel at creating order, optimizing workflows, and maintaining precision.
- High Law-Abiding. Measures your commitment to ethics, rules, and fairness. High scorers value honesty, follow procedures, and prefer environments with clear moral guidelines.
- Moderate Harmonizing. Measures your focus on group cohesion and interpersonal peace. High scorers build consensus, facilitate cooperation, and prioritize team harmony.
- Moderate Persevering. Measures your persistence and resilience in the face of challenges. High scorers push through obstacles, maintain long-term focus, and value grit as both means and end.
- Moderate Analyzing. Measures your drive to understand systems and solve problems. High scorers are knowledge-seeking, strategic thinkers who enjoy investigating and finding solutions.
Friction points
- Low Organizing. Measures your preference for structure, detail, and systematic processes. High scorers excel at creating order, optimizing workflows, and maintaining precision.
- Low Law-Abiding. Measures your commitment to ethics, rules, and fairness. High scorers value honesty, follow procedures, and prefer environments with clear moral guidelines.
These are what the occupation’s profile says, not a hiring criterion. Haliscope is not validated for hiring or screening, and none of these is disqualifying — they are where a fit most often breaks.
Getting in
Entry education: Vocational training or associate's degree.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
O*NET Job Zone descriptions, U.S. Department of Labor.
Exposure to AI
How much of this work AI can already do, and how much AI tools help the people doing it, is scored task by task in the AI Risk Index.
Related occupations
Is this profile yours?
Take the assessment and see your eleven scores against this occupation and every other one Haliscope scores. A preview of your results is free; the full report is $10.00.
Start the assessment